EnziMpya Fiber ("EnziMpya", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it. It is prepared in line with the Kenya Data Protection Act, 2019.
1. Information We Collect
We collect information you provide directly and information generated automatically when you use our network:
- Account & contact details: name, physical/installation address, phone number, email address and national ID where required for KYC.
- Billing information: package selected, payment records and M-Pesa/bank transaction references.
- Technical & network data: equipment (ONT/router) identifiers, IP address assignments, connection logs, bandwidth usage and diagnostic data required to operate and support your connection.
- Support communications: messages you send us via WhatsApp, phone, email or chat.
2. How We Use Your Information
- To provision, activate and maintain your internet service.
- To process payments, issue invoices and manage subscriptions.
- To provide technical support and respond to your enquiries.
- To monitor network performance, security and prevent fraud or abuse.
- To send service notices, and — where you have consented — offers and updates.
- To comply with legal, regulatory and licensing obligations (including those of the Communications Authority of Kenya).
3. Sharing Your Information
We do not sell your personal data. We may share it with trusted service providers who help us deliver our service (such as payment processors and SMS gateways), and with regulators or law-enforcement agencies where required by law. Any partners are bound to protect your data and use it only for the agreed purpose.
4. Data Retention
We retain personal data only for as long as necessary to provide the service and to meet legal, tax and regulatory requirements. When data is no longer needed, it is securely deleted or anonymised.
5. Security
We apply appropriate technical and organisational measures — including access controls, encryption in transit and network monitoring — to protect your data against unauthorised access, loss or misuse.
6. Your Rights
Under the Data Protection Act, 2019 you have the right to access your personal data, request correction of inaccurate data, request deletion, object to certain processing, and withdraw consent. To exercise any of these rights, contact us using the details below.
7. Cookies
Our website uses limited cookies and similar technologies. Please see our Cookie Policy for details.
8. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated through our website or directly to you.
Questions about this policy? Contact us at support.admin@enzimpya.com or +254 714 387 571. This document is provided for general information and does not constitute legal advice.